Maintenance & Technical Support

1

Customer details

We use these details to confirm and follow your request.

Customer nameMobile numberEmail address (recommended)Useful for the secure tracking link in production.WhatsApp number Same as mobile number

2

Service details

This request is for maintenance at the laboratory or customer site. Devices delivered to Grand Trade are registered by the maintenance employee at intake.

Laboratory / companyGovernorate

Field service location

Enter the device address or add the map location. Either one is enough to create the field-service request.

Device location address (optional if a map location is provided)Access notes (optional)

Map location (optional if an address is provided)

Use your current location or paste a Google Maps link. Either the address or map location is enough.

No location has been added yet.

Unable to use the current location?

Google Maps link

General notes (optional)

3

Devices

Add every device included in this maintenance request.